By clicking "I agree to the terms & conditions" or by paying an invoice you are agreeing to the following Terms and Conditions :

Refund and Returns Policy

We hope you never need a refund, but if you do, we have you covered.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a refund, although we may be able to move your purchase to an alternative date if there is space.

To be eligible for a refund, you must cancel and request your refund in writing, no later than 30 days before the course or event was purchased, this is so we have enough time to republish the extra ticket(s). Please send your refund request to and include your invoice number.

To complete your return, we require a receipt or proof of purchase.

Non-returnable items:

  • Online events due to start within 7 days
  • Online Courses that have been fully or partially viewed (excluding free to preview content)
  • In Person events due to start within 7 days
  • Gift cards
  • Downloadable / Streamed Courses and Content (Pre-Recorded Courses and Content you may have purchased)
  • Downloadable products and artwork

To complete your return, we require a receipt or proof of purchase.

How to Return Your Item

Once your return request has been received, we will send you an email to notify you that we have received your returned request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again in a few days. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Fluid Audio Designs


Payment terms - 50% payment confirms the order, 45% payment first day on site and 5% payment 7 days after completion.
Refunds: Once the 50% deposit has been paid we are unable to offer a refund.
Refunds: Once the 45% payment has been paid we are unable to offer a refund.
Refunds: Once the 5% payment has been paid we are unable to offer a refund.


Payment terms - 25% payment confirms the order, 75% payment first day on site
Refunds: Once the 25% deposit has been paid we are unable to offer a refund.
Refunds: Once the 75% payment has been paid we are unable to offer a refund.

The client ‘acts’ like the main contractor and Fluid Audio Designs trading as Wildback Partnership ‘acts’ like the subcontractor.

The client accepts responsibility for some of the risks in exchange Fluid Audio Designs trading as Wildback Partnership removing profit on materials and other services, which in turn reduces the clients overall costs. The client purchases the materials allow the client the ability to reclaim VAT on materials giving a possible further saving. 

The client acting like the main contractor agrees to take on the following responsibilities: 

  • Purchasing materials, in most circumstances this allows the client to reclaim VAT 
  • Provide insurance to cover public liability, the building site including tools and materials
  • Paying labour costs for Fluid Audio Designs trading as Wildback Partnership and local skilled and unskilled labour
  • Paying additional labour / material costs if any issues result in construction time being extended and/or additional materials costs being required.

Fluid Audio Designs trading as Wildback Partnership acting like the subcontractor, agrees to take on the following responsibilities: 

  • Supplying materials invoices for client to purchase 
  • Construction of all soundproofing and installation of all acoustic treatment 
  • Ensuring all room acoustics responses perform correctly 
  • Ensuring all soundproofing performs correctly (unknown building defects excluded)

Payments to Fluid Audio Designs trading as Wildback Partnership are purely for labour and minor materials (items like tool hire and some specialised fixings).
Payments terms - 25% confirm the order and 75% payment on the first day onsite the week the above works are set to start, this reduces your initial outlay and spreads overall works payments over time. 

An overall works schedule will be provided.

While every effort is made to slightly overestimate labour and materials, any additional labour costs or material costs will be raised with the client during the build and invoiced as an additional cost to the client acting as the main contractor. This gives the client the ability to adjust the direction of the build, which is more complicated and costly with a turnkey package.

Shipping returns

To return your product, you should mail your product to our physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You understand that:

All our activities and services are specifically designed for our 'Online or In-Person guests' who either have the Christian faith, have no faith or a different faith. Provided that they understand that the activities/services provided will be underpinned by our Christian belief and accept that they will participate in all the activities / services on that basis. They also understand that they are unable to opt-out of any of our activities and services and we are unable to accommodate any alternative religious worship or practices.

Need help?

Contact us at for questions related to refunds and returns.